Archive for the ‘CRM’ Category

Complex Sales Challenges

Wednesday, April 9th, 2008

Complex sales is where the process of mapping the customer's need or problem to the product or service requires considerable time and effort. Typically, complex sales involves long sales cycles, involves multiple decision makers, is highly unpredictable and therefore very risky. In this presentation, we cover the challenges involved in complex ...

How effective is your sales process?

Wednesday, February 28th, 2007

Managing your sales process is expensive. And if you are in the information technology or related industry, you are not alone. Carl Rahn Griffith, founder of egoboss, a highly respected consulting and advisory firm in the information technology industry comments on his blog: Across the tech vendor community, approximately 50% of ...

Sales Cycle Time - a critical metric for measuring performance

Saturday, February 17th, 2007

In the previous post on sales performance analysis, we talked about how certain key performance indicators can be used to measure sales performance. Now armed with some of the feedback from users of On2Biz and further validated by a great post by Lori Grant on Smart Lemming, there is a new ...

Using the sales pipeline report for key performance indicators

Monday, February 5th, 2007

Conventionally, sales performance is measured by the value of orders closed. Sales persons are assigned targets, and their incentives are based on their ability to meet these targets. However, merely meeting targets does not ensure consistency of sales performance, effective utilization of sales resources, accurate target assignments, or effective sales ...

Customer / Partner Relationship Management facilities in On2Biz

Tuesday, January 16th, 2007

On2Biz relationship management module provides facilities for managing relationships with companies, including customers, distributors or any other type of relationship. The objective of this modules is to ensure that we are prioritizing our activity across our entire database of companies. Usually activity gets prioritized based on immediate need. However, with ...

Lead Management: What is a lead and how to qualify leads?

Friday, December 8th, 2006

Brian Carroll, CEO of InTouch, Inc. and author of Lead Generation for the Complex Sale (McGraw-Hill 2006) maintains a blog for B2B Lead Generation. He is an expert in B2B marketing, lead generation and complex sales. He wrote an interesting article in the Target Magazine which talks about “What’s a ...

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